Managed IT Support
Delivering Quality, Cost Effective IT Support in a Reliable, Scalable Environment
Adroit Support has moved to an offsite IT solution for our clients until further notice.
All Helpdesk enquiries are to be directed to:
i. Email - helpdesk@adroitsupport.com.au
ii. Website - https://www.adroitsupport.com.au/ - then clicking on the Submit a Ticket link
iii. Telephone - 02 8203 4577 (24 Hour Helpline)
Any onsite related problems will need to be booked at least 24 hours prior and are to be completed in view of Government Guidelines and relevant Health & Safety regulations.
Lastly we do not expect to see any change in the service we offer to our clients.
Traditional, Honest Service with a Modern Feel.
We aim to integrate directly into your organisation with customer service which is second to none.
Our ability to work seamlessly with all stakeholders at all levels within your business is our mutual key to success.
Our service plans
Our Premier Plan is your Company’s answer to Hassle Free IT Maintenance & Support.
The Premier Plan includes all your Day to Day IT Helpdesk Support; with the added security of ensuring all Updates, Backups & Monitoring are completed 24/7.
Inclusions
Desktop / Helpdesk Support:
Provision of Helpdesk Support via Offsite Phone & Remote Access Methods
Labour Provision of Helpdesk Support via Onsite Visits
Onsite Monthly Meetings
Ticketing & Reporting System Access
Security / Software / Hardware Support:
Software Package Support
Workstation Maintenance
Anti-Virus Support & Monitoring
PC Relocations
Server / Core IT Infrastructure:
24/7 Monitoring of all Servers
Network Security / Firewall Management and Monitoring
Server Hardware Monitoring
User Account Management
Cloud Accounts / Office 365 Management
Backups:
Regular Backup Testing
Long Term:
Strategic Planning and Recommendations for Critical Infrastructure & Software
Exclusions
New Requirements / Projects:
Any changes or additions to the existing IT environment will incur a chargeable fee
Failure / Disasters:
Critical Infrastructure or Hardware Failure
Disaster Recovery
Outages:
Issues or Outages out of Adroit's Control
Our services
We can offer the following support services for your Organisation.
Managed Services
Our Managed IT Services are your guarantee that you and your business can focus on your business. Our ability to be your "in-house IT Helpdesk" allows you to focus on the day to day running of your business.
Ad-Hoc Support Options
In the event you feel that a complete managed service is not for you, we have Ad-Hoc Support Options whereby we can provide help and solutions "on the fly" with our "Virtual Helpdesk Software".
Offsite Backup & Data Replication
With a Dedicated Data Centre located in Sydney, Australia; We have the ability to service your requirements for Data Replication, Redundancy, Backup and Recovery.
Infrastructure & Relocation Projects
Our Infrastructure Projects team can assist with the management and upgrade of integral hardware & software within your organisation.
Our team can also assist with Relocation Projects including; Disconnects & Reconnect
Server Room Relocations
IT Project Management
In conjunction with the Infrastructure Projects team we can provide you with comprehensive Project Plans, Management and Implementation for all your Major IT Projects.
Cloud Solutions
With key partnerships with market-leading cloud vendors we can provide your organisation with cutting-edge software provisions.
Hosted Voice Services
With competitive voice service plans offered from our partner channel MBIT; we can design, implement and maintain all PBX, HPBX, PABX and Cloud Based Phones systems for your organisation.
IT Projects
In the event you feel that a complete managed service is not for you, we have Ad-Hoc Support Options whereby we can provide help and solutions "on the fly" with our "Virtual Helpdesk Software".
Software Development
Our Software Development Team based in Sydney has the ability to provide dedicated ERP, CRM and specific applications for your company.
