Privacy Policy
1. Introduction
Adroit Support (27152818105) is committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information We Collect
We collect information that is necessary to provide our IT services and manage our business relationship with you. This may include:
Contact Details: Name, email address, phone number, and physical business address.
Technical Data: IP addresses, login data, device information, and system logs required for remote support and monitoring.
Business Information: Details about your network configuration, software licenses, and IT infrastructure.
3. How We Collect Information
We collect information through:
Direct interactions (e.g., when you fill out a form on
adroitsupport.com.auor sign a service agreement).Technical monitoring tools installed on your systems as part of our Managed Services.
Communications via phone, email, or remote support sessions.
4. How We Use Your Information
We use the collected information to:
Provide, manage, and optimize your IT infrastructure and support.
Respond to your inquiries and provide technical assistance.
Send administrative information, such as invoices and service updates.
Ensure the security and integrity of your network and our own systems.
5. Disclosure of Information
We do not sell your personal information. We only disclose your information to third parties when necessary, such as:
Third-party Vendors: Software or hardware providers (e.g., Microsoft, Dell) required to fulfill your service requests.
Legal Requirements: Where required by Australian law or to protect our legal rights.
Contractors: Trusted technical partners who assist us in delivering services, provided they agree to strict confidentiality.
6. Data Security
As an IT service provider, security is our priority. We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorized access. This includes using encryption, secure access controls, and regular security audits. However, no method of transmission over the internet is 100% secure.
7. Overseas Disclosure
In some cases, your data may be stored on servers located outside of Australia (e.g., cloud services like Microsoft 365 or AWS). We take steps to ensure these providers comply with privacy standards equivalent to the Australian Privacy Principles.
8. Access and Correction
You have the right to access the personal information we hold about you and to request corrections if that information is inaccurate. To make a request, please contact us at helpdesk@adroitsupport.com.au.
9. Complaints
If you have a concern about how we have handled your privacy, please contact us directly. We will investigate and respond to your complaint within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The “Last Updated” date at the bottom of this page will indicate when changes were made.
Last Updated: 20/1/26